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Success coaches increase likelihood of reenrollment

Thursday, April 25, 2024
Inside Higher Ed

Students who have stopped out of a college education are four times more likely to re-enroll when connected with a success coach who guides them through registration, academic performance and career placement, according to a new report from InsideTrack, a nonprofit devoted to improving student incomes. The report, which analyzed data from the organization’s 51 higher ed partners, found that institutions that deployed one-on-one success coaches were able to contact more than 6,800 former students and ultimately help 1,850—7 percent—reenroll. That’s four times higher than the national re-enrollment rate of about 1.75 percent calculated by the National Student Clearinghouse. The institutions studied include 16 community and technical colleges, four of which are Hispanic Serving Institutions; 14 public universities, including 11 Historically Black Colleges and Universities and 3 HSIs; and 21 private HBCUs. 

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